Contact Us

For more information regarding our products and services, you can call us at 616-336-3490 or outside the local area, toll-free at 888-336-3490. If you would prefer to email us we can be reached at information@mykccu.com. Please Note: Email is not considered a safe method of communication. Please refrain from sending non-public information via Email.

Get in touch with us

KCCU Main Office

1619 Plainfield, NE
Grand Rapids, MI 49505
Phone: (616) 336-3490 or Toll-free (888) 336-3490
Fax: (616) 363-3666

Helpful Links

Loss or Theft of a Card

If you experience the loss or theft of a Visa Credit Card, Debit MasterCard, or ATM card you must notify us immediately.

MasterCard Debit Card
To report a lost or stolen MasterCard Debit Card call:
Monday – Friday, 9:00 AM – 5:00 PM: 888-336-3490
After hours: 888-241-2510 Outside U.S. 909-941-1398

VISA Credit Card
To report a lost or stolen VISA Card call:
Monday – Friday, 9:00 AM – 5:00 PM: 800-325-3678
After hours: 800-543-5073

ATM Card
To report a lost or stolen ATM Card or if you suspect fraud call:
Monday – Friday, 9:00 AM – 5:00 PM: 888-336-3490
After hours: 888-241-2510 Outside U.S. 909-941-1398