Contact Us

For more information regarding our products and services, you can call us at 616-336-3490 or outside the local area, toll-free at 888-336-3490. If you would prefer to email us we can be reached at Please Note: Email is not considered a safe method of communication. Please refrain from sending non-public information via Email.

Get in touch with us

KCCU Main Office

1619 Plainfield, NE
Grand Rapids, MI 49505
Phone: (616) 336-3490 or Toll-free (888) 336-3490
Fax: (616) 363-3666

Helpful Links

Loss or Theft of a Card

If you experience the loss or theft of a Visa Credit Card, Debit MasterCard, or ATM card you must notify us immediately.

MasterCard Debit Card
To report a lost or stolen MasterCard Debit Card call:


VISA Credit Card
To report a lost or stolen VISA Card call:

ATM Card
To report a lost or stolen ATM Card or if you suspect fraud call:


Financial hardship programs are available for current members. Contact us today for help.
If you are looking for information about your Economic Impact Payment, visit the IRS website to track your payment.
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